DOWNLOAD FAQ & DISCLAIMERS

Our Recordings are licensed to 1 user, and 1 computer ONLY [plus a backup on disk, CD, etc.]. A PC crash, virus, upgrade, or ANY event that damages these recordings is SOLELY YOUR responsiibility. Emerald Eyes Enterprises, LLC IS NOT RESPONSIBLE to replace successfully downloaded recordings.

YOU THE CUSTOMER MUST BACK UP YOUR RECORDING FILE(s). IF YOUR MACHINE CRASHES OR HAS A VIRUS, the file(s) may be lost!!

However, if any damaged recording is our fault, we will investigate, and replace it with one of equal or superior value, at our discretion. Your help with recording or website errors is APPRECIATED, and we may reward [at our discretion] those who find such problems.

Downloading Files - Save to disk!

Audios & Videos are available 24 hrs a day.

They are designed to be COPIED TO YOUR DISK, and later enjoyed at your leisure. They CAN BE STREAMED BUT the download link EXPIRES A FEW DAYS after your purchase.

We strongly suggest saving these files FIRST.

IT IS ALWAYS suggested that you download one of the FREE SAMPLES FIRST, to make sure your computer is compatible with WinMedia files. More information on Windows Media

 

Apple-Macintosh Users

All recordings use Windows Media format (.wma or .wmv) which WILL operate on Macintosh Computers, just use Flip4Mac (it's FREE)

DIALUP DOWNLOAD WARNING/DISCLAIMER:

My  recordings are VERY LARGE [10 Meg to over 300 Meg] which are IMPOSSIBLE for successful Dialup Downloads.

They take hours, and are ENTIRELY AT YOUR RISK. We are NOT responsible for ANY dialup download problems.

 

LOST or DAMAGED RECORDINGS

If you lost a recording, and can give evidence you bought it, we will replace it for a small fee of $10 for one or two, more for many recordings.

 Do these two things:
1. FIRST, contact us at help@ladymesmer.com
2. You'll get a replacement price. THEN click Replacement Fee.

 

Ordering FAQ

"I didn't get my email with the download link, why, and what do I do?"

Several email accounts have spam filters. Some email providers, like verizon.net, filter Your email on their server before it even gets to your computer.

If you have not updated your spam filter to allow our email, it could get blocked or deleted.

"I didn't get my email with the download link, so what do I do?"

You can login and click on your Orders History (its on the upper right side of the screen). Look up the order and it will show you the download link

"I am ordering from overseas and my credit card is being declined"

Unfortunately, some non-US countries have a high rate of credit card fraud. Our Billing Processor declines internet payment from those countries. However, you may still order - CLICK HERE!  All Payment Options

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